About Us
About Elegance Universe
At Elegance Universe, we strive to ensure a seamless and enjoyable shopping experience for our customers. This Shipping Policy outlines the essential information regarding shipping, delivery times, and related details for your convenience.
Free Shipping Worldwide We're delighted to offer free shipping worldwide on all orders. Regardless of your location, you can enjoy the convenience of complimentary shipping on every product across our health & beauty, gadgets, home decor, and winter essentials collections.
Efficient Customer Service
We attach great importance to the customer's shopping experience. We offer 24/7 One-on-One Customer Service and a simply return policy within 30 days.
Secure Payment
Elegance Universe is PCI DSS Merchant Certified. We offer 100% Payment Secure.
Shipping Timeframe Upon placing an order, our dedicated team endeavors to process and dispatch your items within 1-3 business days. While we aim to maintain promptness in our shipping, please note that delivery times may vary based on your location:
- United States: 3-7 business days
- International: 7-14 business days
Please bear in mind that factors such as customs clearances or unforeseen circumstances may occasionally impact delivery times.
Tracking Your Order Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your package as it makes its way to your specified delivery address.
Shipping Carriers We partner with reputable shipping carriers to ensure the safe and timely delivery of your orders. The choice of carrier may vary based on your location and the most efficient delivery service available at the time of shipment.
Customs and Duties For international orders, please be aware that customs duties and taxes may be applicable upon arrival in your country. These fees are not included in the purchase price and are the responsibility of the recipient.
Order Modifications Once an order is placed, modifications such as changes to shipping addresses or items may not be possible. Please ensure all details are accurate before completing your purchase.
Incomplete or Incorrect Addresses It's essential to provide accurate shipping information during checkout. Elegance Universe is not responsible for orders undelivered or returned due to incomplete or incorrect addresses provided by the customer.
We’ll never let it rest until our products are better and our better best！
We promise we'll do everything we can to make shopping with us a great experience!
Questions or Concerns? Should you have any questions or concerns regarding our shipping policy or need assistance with your order, please don't hesitate to contact our friendly customer support team at info@eleganceuniverse.com. We're here to help ensure a smooth and satisfactory shopping experience for you.
By shopping with Elegance Universe, you agree to the terms outlined in this Shipping Policy.
Thank you for choosing Elegance Universe for your health, beauty, gadgets, home decor, and winter essentials needs!